spread love - handcrafted jewellery

Care & Repair

RETURNS POLICY

each elvis et moi piece is handcrafted here in australia. we do not issue refunds for change of mind purchases, we do however offer exchanges or a credit notes (excl. postage fees) on all orders should you change your mind within 7 days or receiving.

our credit notes are issued in the form of a gift card and are valid for a period of 3 months. 

to arrange a return, please contact our return team: repair@elvisetmoi.com

please note we do not accept returns when:

items are not returned in their original condition i.e. have been worn, damaged or are sent without original packaging

items are returned outside the specified return timeframe

an order includes earrings due to hygienic reasons

returns are at the expense of our customers and under their responsibility until the goods are successfully delivered to our studio.

FAULTY ITEMS AND REPAIRS

our jewellery is handcrafted and carefully quality checked before dispatch. however, from time to time, there may be a rare fault.

if you receive a faulty product, we will gladly repair or exchange the original within a 6 month time frame. to notify us of the fault, please contact our repair team at repair@elvisetmoi.com

please note that wear and tear during the course of normal activity is not considered a fault.

elvis et moi jewellery is delicate and fine. It should be handled carefully and with love. on a case by case basis, some repairs can incur a fee. this fee is invoiced to you via email and commenced once payment is received.

repairs can be send to :

elvis et moi 

527 military road

2088 Mosman NSW Australia

please include an express post bag along with the repair with your name and postal address for return.

CANCELLATIONS

if you have changed your mind and would like to cancel your order, please contact our sale teams at repairs@elvisetmoi.com

please note that orders that have already been handcrafted and/or have been dispatched will not be cancelled.

M E R C I