Care & Repair - Shipping - Return Policies
C A R E & R E P A I R
Elvis et moi jewellery is handcrafted and carefully presented to you in a box and pouch. It is best to store your precious jewels in this packaging when it’s not being worn. Although swimming in the ocean is safe for Elvis et moi pieces, chlorinated pools will cause your jewellery to tarnish. Exposure to skin creams, sunscreen and perfume can also cause your jewellery to lose its lustre. All of our jewellery is delicate and should be handled carefully, pulling at chains and fasteners may result in breakage.
We offer a six month warranty period for any repairs required under normal wear. If other jewellers undertake repairs or alterations to Elvis et moi pieces, it will void this warranty period.
If damage does occur to your Elvis et moi jewellery, or you would like to have it professionally cleaned and polished, we are happy to help. Please contact our customer care team on firstname.lastname@example.org to share personal contact details and provide proof of purchase.
Once we reply with an RA#, items should be sent to our Mosman atelier (see address below) along with a self-addressed and pre-paid express post bag so we can return your mended items home.
On a case by case basis, some repairs may incur a fee, we will estimate this cost to you before undertaking the repair. This fee will be invoiced to you via email and repairs will commence once your payment has been received.
If you are ever to lose one of your earrings, we are happy to sell single earrings so that your set will remain complete.
S H I P P I N G P O L I C Y
Each Elvis et Moi piece is handcrafted to order and can require up to three full business days to create.
If you need a fast-tracked order, please contact us before making your purchase. while we endeavour to meet every demand, we cannot guarantee all orders can be fast-tracked.
Once your order has been crafted, it is carefully wrapped and dispatched with the next courier collection. An automated email notification will be sent to you, providing a tracking number so you can monitor your jewellery’s journey.
Please note: Elvis et moi is not liable for any late deliveries caused by third-party courier companies.
We kindly ask our customers to provide correct address information as Elvis et moi cannot be held liable for incorrect deliveries due to input errors.
Australia Post and FedEx are both provide trusted services and, as such, Elvis et moi will not refund or replace orders that have been scanned as delivered.
Please contact our customer care team here if you require any further information.
R E T U R N P O L I C Y
At Elvis et moi, we pride ourselves on creating beautiful handcrafted jewellery of the highest quality. Each piece of our jewellery is handmade as part of limited collections, consequently we do not offer refunds. However, depending on the situation, we can offer a credit.
Any purchases made through an Elvis et moi stockist must be returned to the original point of purchase and is subject to their individual policies.
For reasons of hygiene, we do not accept returns on lingerie sold on our website.
We do not accept return on sales items. Please make your purchase carefully ❤️.
M E R C I