Returns & Exchanges
Refund Policy
At Elvis et Moi, we create timeless jewellry that you’ll cherish forever. As such, all pieces are non-refundable. For hygienic reasons, we are unable to offer exchanges for change-of-mind purchases. If you wish to exchange an unworn piece for a less expensive item, we cannot provide a refund or credit for the price difference.
To ensure an exchange is accepted, items must be returned in their original condition and packaging. Should a returned piece not meet our standards, it will be sent back to you.
Return and Exchange Policy
We understand that finding the perfect fit is essential. Earrings, however, cannot be exchanged or returned due to hygiene considerations or change of mind. For bracelets, necklaces, or rings, we’re happy to assist with exchanges for sizing adjustments or to offer store credit.
How to initiate an exchange:
- Email us at info@elvisetmoi.com with your order number and details of the piece you’d like to exchange.
- We’ll provide return instructions and a payment link for the return shipping fee.
Shipping Fees:
- Domestic Returns: $10 AUD.
- International Returns: All sales are final, and returns or exchanges are not accepted. While we take care in preparing your order, we cannot be held responsible for international shipments lost in transit.
Important Notes:
- Shipping costs are non-refundable.
- Exchanges for less expensive items will not include a refund for the difference.
- Sale and promotional items are not eligible for returns or exchanges.
Our team is here to help you. Reach out to us at info@elvisetmoi.com, and we’ll do our utmost to assist you.
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