Shipping policy

CRAFTING YOUR ORDER

All Elvis et Moi pieces are handcrafted to order — created especially for you, not pulled from a shelf. This means your piece is uniquely yours, made with intention and care.

Each design takes approximately one day to craft (beautiful things take a little time). Please allow additional time for shipping.

Please note: During busy periods, including sales events and Christmas, our handcrafted pieces may take a little longer to prepare.

If your order is urgent, please contact us at info@elvisetmoi.com before placing your order, and we'll do our very best to accommodate your request.

While we always try to accommodate special timelines, we cannot guarantee that every order can be fast-tracked — our atelier works with precision, not panic.

Thank you for your patience and understanding! ❤️

SHIPPING YOUR ORDER

Once your piece has been crafted, it is carefully wrapped and prepared for the next courier collection. You will receive an email confirmation with your tracking number so you can follow your jewellery’s journey all the way to you.

We kindly ask customers to double-check their shipping details at checkout, as Elvis et Moi cannot be held responsible for deliveries affected by input errors (we promise to craft beautifully — but we can’t fix typos). If you notice a mistake, please contact us immediately and we’ll do our best to assist.

SHIPPING TIMES & COSTS

Shipping options and applicable costs are displayed at checkout based on your delivery location.

Delivery timeframes are estimates provided by our shipping partners, Australia Post and DHL, and are intended as a guide only. Please note that delivery times may vary, particularly during peak periods such as sales events and Christmas.

Australia Post and DHL are trusted delivery partners. Once an order has been scanned as delivered, Elvis et Moi is unable to refund or replace the parcel.

DUTIES & TAXES

For international deliveries (outside Australia), duties and taxes may apply in accordance with your country’s import regulations.

As the recipient of the parcel, you are responsible for any applicable customs duties, import taxes, or local sales taxes required to release your order.

Elvis et Moi is unable to advise on these potential costs, so we recommend contacting your local customs authority if you require further clarification — every country has its own rules.

CONTACT US

If you have any questions before or after placing your order, our team is always here to help.

Please email us at info@elvisetmoi.com — we’re happy to assist.